Frequently Asked Questions

Everything you need to know about shopping with MCoBeauty.

Are MCoBeauty products cruelty-free and vegan?

Yes, MCoBeauty is a PETA-certified cruelty-free brand. We do not test on animals. While the majority of our range is vegan, we recommend checking the individual product pages for specific ingredient lists.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for products purchased directly from our website. Items must be unopened, unused, and in their original packaging to qualify for a refund or exchange.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services such as Afterpay and Klarna.

Can I change or cancel my order after it has been placed?

Our warehouse processes orders quickly to ensure fast delivery. Once an order is confirmed, we are usually unable to make changes. Please contact our support team immediately if you notice an error.

How do I find the right shade for my skin tone?

We provide a comprehensive shade finder guide on each product page. If you are still unsure, you can reach out to our customer service team with a photo of yourself in natural light for a personalized recommendation.